Shipping & Returns

At bigalu, we understand the importance of a seamless shopping experience for our customers. That's why we have carefully crafted our Shipping & Returns policy to ensure your satisfaction with every purchase.

Shipping

We offer fast and reliable shipping options to deliver your pet toys and accessories right to your doorstep. Our shipping rates are calculated based on the weight and dimensions of the items in your order, ensuring fair and transparent pricing.

Once your order is placed, our dedicated team works diligently to process and ship it within 1-2 business days. You will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

Our shipping partners are trusted and reputable carriers, ensuring that your package arrives safely and on time. The estimated delivery time may vary depending on your location, but we strive to deliver your order as quickly as possible.

Returns

While we take pride in the quality of our products, we understand that sometimes a return may be necessary. If you are not completely satisfied with your purchase, we offer a hassle-free return policy.

If you wish to return an item, please contact our customer support team within 14 days of receiving your order. They will guide you through the return process and provide you with a return authorization number.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.

Upon approval, we will issue a refund to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs.

Exchanges

If you received a defective or damaged item, we apologize for the inconvenience. Please contact our customer support team within 7 days of receiving your order, and they will assist you in arranging an exchange.

Our team will guide you through the exchange process and provide you with a return authorization number. Once we receive the defective or damaged item, we will promptly send you a replacement at no additional cost.

For exchanges due to a change in preference, you will be responsible for the return shipping costs and any price difference between the exchanged items.

At bigalu, we strive to provide exceptional customer service and ensure your satisfaction with every purchase. If you have any questions or concerns regarding our Shipping & Returns policy, please don't hesitate to contact our customer support team. We are here to assist you and make your shopping experience a delightful one.